October 26, 2020
We’re excited to announce that we’ve made updates to SoundExchange Direct (SXDirect) to create an improved experience for artist accounts. These enhanced features will increase transparency into your account’s membership and mandate information while also providing you with self-service tools to make managing and updating your account even easier.
We’ve added a “Membership Status” column to the home screen, which will indicate if the performer(s) or sound recording owner(s) (SROs) associated to your registrant are SoundExchange members or not.
Click on this status to access the “Membership Summary” page. Here, you’ll be able to see a summary of all performer(s) and/or SRO(s) currently connected to your registrant, as well as their current membership and mandate status—which you can adjust in this section should you elect that they become a member and grant SoundExchange their international mandate. Most importantly, you will also now be able to add and or remove performer(s) associated to your registrant should you identify the need to do so, all in self-service!
We encourage you to use this section to ensure that the correct performer(s) associated to your registrant and that their membership and mandate information is up-to-date and accurate. Once you feel that your performer is accurate and complete, please check that box on-screen to let us know.
Add a New Performer
Every registrant who receives featured artist royalties should have the performer(s) for whom they receive payment associated to their account. If you notice that a performer is missing from your account, you can correct this by adding the performer via our new self-service experience.
It is important to remember that once a performer is connected to a registrant, it indicates that the performer owns, or co-owns, the registrant and that the performer will receive royalties and be paid through the registrant’s account.
To add a new performer, start by clicking “Add a new Performer” on the bottom of the “Membership Summary” section.
On the first page, provide the required information, including a copy of a government-issued photo identification, for the performer.
Once you complete the steps on the first page, you’ll then be able to enroll the performer as a SoundExchange member and grant SoundExchange an international mandate to collect royalties outside of the U.S. for the performer. Please note that membership is required to grant an international mandate.
Please review all of the information you have provided before submitting your request.
Following your submission, you will be brought to a completion page that will notify you that your submission is complete and pending processing. But you’re not done just yet!
If you are the performer’s representative, please download and submit a Primary Contact Account Authorization Form. The form is pre-populated with the necessary data about the account, you as the primary contact, and the performer. All we need from you is to secure the performer’s signature. There is no submission deadline, but we recommend completing and submitting the form within 15 to 30 days to prevent potential problems down the road during account updates and letters of direction (LODs) submissions.
We also encourage you to download a copy of the performer’s membership and mandate agreements for your records. We’ll keep a copy of them, and you can view their status in the “Membership Summary,” but this is your last chance to download your own copies.
The signed and completed Account Authorization Form can be submitted using the SoundExchange Direct “Contact Us” page. To submit, complete the following steps:
- Choose the topic “Upload A Document”
- Select the name of your “SoundExchange Registrant” the document is associated with
- From the “Document Type” dropdown menu, select “Contact Authorization Form”
- Upload the signed Account Authorization Form to “Documents”
- Submit the form
Remove a Performer
If you notice a performer that should not be associated with, or directing payments to, your account you can now correct this by removing the performer in the new self-service experience.
To remove a performer, go to the “Membership Summary” page and click on the “Remove Performer” link in-line with the performer you would like to remove from your registrant account.
Once you’re on the “Remove Performer” page, you’ll be prompted with two questions about the performer’s relationship with the recordings paying to your account.
- Is this performer a featured artist performer on the recordings connected to your registrant?
- Should your registrant have ever received any royalties for this featured artist performer?
Your answers will help us determine the appropriate adjustment we need to make when removing the performer from your account. Once you’ve answered those questions, click the “Submit” button to request the removal of this performer. Please note that it could take SoundExchange up to 45–90 days to remove a performer from a registrant’s account.
Membership & Mandate
Not yet a SoundExchange member? One of the many benefits of membership is that SoundExchange offers international royalty collection services for free to our members who provide us with their international mandate. This is a two-step process, which requires you to submit a membership agreement first, then grant SoundExchange a mandate.
Now, you can sign up for or modify this benefit right in SoundExchange Direct. Just click on “Enroll” or “Update” for the performer or SRO entry you would like to modify. Download the membership or mandate form, complete it (in the registrant and performer names displayed in SoundExchange Direct), then upload and submit the completed form(s)—all directly in the portal!
If you have questions or would like more information about any of these updates, please contact our Customer Service team via “Contact Us” in SXDirect or at 1-800-961-2091.