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About SoundExchange

Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $13 billion – on behalf of over 800,000 creators and rights owners. 

Title: Manager, Fraud Detection
Department: Operations Management
Job Location: Washington, DC (hybrid) (on-site two days a week)
Reports To: SVP, Operations
Supervisory Role: No
FLSA Status: Exempt

Position Summary:

The Manager, Fraud Detection supports Sound Exchange and its clients by detecting, preventing, and remediating fraud across registrations, account changes, claiming, payments, and related processes. The role partners closely with Customer Services, Rights Management, Legal, Finance and other teams to strengthen fraud controls, investigate escalations, and implement preventive and corrective measures.  The Manager will also leverage forensic accounting techniques to analyze financial transactions, identify irregularities, and support investigations into potentially fraudulent royalty claims or payment activities.  The role serves as the primary point of contact within the company interfacing with Rights Owners, creators, their managers, or other representatives for all issues related to fraud or potential fraud, fraud prevention, fraudulent claims and is responsible for managing process which may involve communicating to these clients.
    
Essential Functions:

  • Monitor alerts and activity for indicators of fraud; investigate escalations and suspicious patterns across systems and workflows.
  • Applying forensic accounting principles, develop and implement fraud detection and prevention strategies and controls; recommend tooling and data enhancements.
  • Work with third party vendors to acquire, implement, and maintain fraud detection and prevention tools and strategies, act as product Business Owner where applicable.
  • Collaborate with Cybersecurity to protect Sound Exchange clients by monitoring dark web scan results, resetting passwords, and notifying customers of potential breaches as appropriate
  • Collaborate with Marketing and Communications to disseminate fraud prevention materials to Sound Exchange customers
  • Conduct reviews of royalty distributions to detect anomalies and document case findings; maintain evidence and audit trails.
  • Collaborate with Technology to integrate fraud detection signals with CRM/case management; support UAT and production validation.
  • Provide training and awareness for frontline and leadership teams on fraud typologies, red flags, and escalation protocols.
  • Liaise with Legal/Compliance and external partners/vendors as needed for case handling and reporting.
  • Track and report fraud metrics, trends, and remediation outcomes to leadership.
  • Stay up to date on latest KYC best practices and trend
  • Primary point of contact for all fraud-related matters for creators or rights owners. 
  • Creating and maintaining mutually beneficial relationships with internal and external stakeholders.
  • Subject matter expert in CRM, portals, and fraud detection and prevention tools. 

Required Knowledge, Skills, Abilities (KSAs):

  • 5+ years in fraud detection, prevention, risk management, or related field.  
  • Knowledge of AML, KYC, ID verification practices, and transaction monitoring.
  • Strong investigative, analytical, and data interpretation skills; proficiency with Excel and query/reporting tools.
  • Advanced proficiency in forensic accounting methodologies, including transaction tracing and analysis.
  • Strong understanding of financial systems, payment processing, and fraud related to royalty transactions
  • Excellent written documentation and verbal communication skills.
  • Excellent communications and interpersonal skills, able to resolve sometimes contentious issues without alienating involved parties.
  • Strong aptitude for working with computer systems – exceptional Excel skills required; MS Access and/or SQL experience a plus.
  • Detail-oriented, strong follow-up skills.
  • Strong work ethic and team player.
  • Experience within the music industry or royalty processing operations a plus.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access).
  • Experience collaborating with technical teams and senior management personnel on systems development and enhancement.
  • Ability to make presentations to key stakeholders internally and externally.

Required Education, Certifications/ Licenses, Related Experience: 

  • BA or BS degree in Criminal Justice, Cybersecurity, Finance, Data/Information Systems, or related field preferred; equivalent experience considered.
  • Minimum 5+ years of relevant work experience.
  • Understanding of key concepts related to music repertoire ownership, royalties and SoundExchange’s role in the wider music industry.

ADA SPECIFICATIONS:

  • This position requires the ability to remain in a stationary position (standing and/or seated) more than half the time.
  • The person in this position may need to move about the corporate office(s) less than half the time.
  • This position operates machinery and/or equipment that requires the constant use of hands/fingers/wrists (ex: typing, operating the Point-of-Sale system, etc.) all of the time.
  • This position requires the ability to spend more than half the time viewing computer monitors.
  • The person in this position must be able to identify and distinguish between colors less than half the time.

Travel Requirements:

  • Minimal travel; (<10%).

PAY RANGE:  $130,000.00 - $143,000.00

Note:

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Taking Care Of The Band:

At SoundExchange we empower creators and help shape the future of music. One way we do this is by respecting different voices, varied perspectives, and distinct backgrounds of all our team members. We are intentional in creating a culture where we recognize that all employees have the opportunities and support needed to thrive. We strive to create teams that reflect the music community we serve – every individual’s unique attributes and abilities are valued, and are part of how we innovate, create, and deliver experiences to the creators we champion.

SoundExchange has an employee-led committee that focuses on amplifying different voices and backgrounds and undertakes activities to promote inclusion and access. It helps to cultivate SoundExchange culture and policies, advocates for equality within the music industry, and participates in community building activities in the Washington, DC area where SoundExchange is located.

All with the goal of promoting more belonging and access in the workplace, music industry, and local community.

Accommodations:

SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis.  If you need an accommodation, please email [email protected].