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Title: Generalist, People & Culture
Department: People & Culture
Job Location: Washington, DC (hybrid) (on-site Tuesdays and Wednesdays)
Reports To: Sr. Manager, People Operations & Total Rewards
Supervisory Role: No
FLSA Status: Exempt

Position Summary:

This position is responsible for the administration, optimization, coordination, and ongoing support of core People & Culture (P&C) operational processes, with a primary focus on payroll, benefits, HR systems, data integrity, reporting, and compliance. The role serves as a key operational partner within the P&C team, working closely with Finance, external vendors, and internal stakeholders to ensure accurate, compliant, and timely execution of people related processes. This position is well suited for an HR professional seeking broad exposure to HR operations & systems while looking to make an impact on a small, dynamic team. While this role includes hands on execution of core processes, it also requires sound judgment, analytical thinking, and the ability to independently manage assigned workstreams and contribute meaningfully to continuous process improvement initiatives.

Essential Functions:

• Owns the administration and end-to-end processing of bi-weekly payroll (currently using UKG), to include verifying timekeeping data, processing changes to earnings, deductions and benefits, and ensuring that payroll system records are accurately recorded and cross-checked, with limited oversight from supervisor. Completes monthly payroll financial reconciliations and related reporting with Finance and able to assist in year-end financial statement audits.
• Serves as the primary administrator and subject matter expert for payroll and timekeeping systems; tracking employee timekeeping/time off; managing data setup in system; troubleshooting employee and manager issues, and escalating issues to supervisor as appropriate. Becomes subject matter expert on HRIS functionality.
• Tracks all employee personnel data (across multiple systems), including processing employee transfers/promotions, offboarding, reviewing employee data changes, ensuring all P&C data reviewed and completed by employees or managers as appropriate.
• Administers day-to-day benefits administration, including enrollments, terminations, changes, answering employee questions, reconciling monthly invoices, processing employee 401(k) changes, and assisting with annual 401(k)audit. Assist supervisor with annual benefits renewal and open enrollment process and communications as appropriate.
• Leads operational/administrative aspects of new hire onboarding from offer signing to beginning of employment, including but not limited to collecting and tracking receipt of new hire paperwork, coordinating onboarding process w/ internal teams (e.g. Finance / Technology), enrolling employees in payroll and benefits systems as appropriate, opening state tax accounts as necessary, and conducting new hire orientation. Considers opportunities to grow and enhance new hire onboarding experience as new P&C or SoundExchange programs evolve
• Supports the VP, People & Culture with operational systems and reporting work with SoundExchange’s learning system, and performance management system, as well as other ad-hoc requests as needed. Provide insights and recommendations to VP given understanding of business objectives and systems functionality as appropriate
• Supports the SVP, People & Culture with coordination of listening sessions, large scale training, ad-hoc reporting and expense reporting.
• Provides recruiting coordination support to the Sr Manager, Talent Acquisition & Development, as needed, to include but not limited to posting jobs, interview scheduling, applicant data tracking & system updates, intern interviewing & recruiting etc.
• Develops and maintains departmental process guides for administrative functionality in operational systems, and support process guide creation in other areas as appropriate
• Develops, maintains, and delivers standard and ad hoc P&C reports and metrics to support compliance, guide management decision making, and is relied upon for leadership insights. Interprets data from multiple HR systems and ensures reporting accuracy and consistency.
• Ensures that employee personnel files and records are maintained in accordance with legal requirements and company policies and procedures.
• Responsible for tracking/administering annual compliance requirements/filings such as but not limited to, EEO reporting, 1095C filings, and mandated training requirements.
• Maintains a multi-system repository of employee HR documents such as forms, benefit plan documents, SPDs, website links, etc.
• Assists P&C team as appropriate with research, analyzing data, administrative tasks, department projects, or initiatives as needed.

Required Knowledge, Skills, Abilities (KSAs):

• Ability to handle sensitive personnel issues with great discretion and confidentiality
• Strong analytical skills; must be comfortable working with and reporting on data and have work experience producing reporting/analytics
• Exercises sound judgement and exhibits strong problem-solving skills
• Strong organizational skills, great attention to detail, and the ability to manage multiple priorities in a deadline-driven environment, while maintaining a high-level of accuracy. Prior experience supporting multiple individuals and/or ownership of multiple subject areas is a must.
• Comfortable interacting with staff at all levels
• Strong Microsoft Suite skills (Outlook, Word, Excel, PPT – Copilot a plus).
• Prior experience creating Excel files and utilizing intermediate Excel features such as advanced formula writing, pivot tables, VLOOKUP, chart creation, among others
• Prior experience managing calendars in Outlook
• Self-motivated, curious, quick learner interested in owning impactful people processes
• Experience administering data/reporting in HR systems
• Experience creating and maintaining processes/procedures and process driven mindset highly preferred

Required Education, Certifications/ Licenses, Related Experience:

• 2-4 years of administrative experience, preferably in an HR role, supporting multiple projects/individuals and/or high-volume workload required.
• 2-4 years related experience in payroll administration or coordination for a mid-sized company required. Accounting background in lieu of direct payroll experience also accepted.
• 2-4 years related experience in maintaining multiple HR systems to include payroll, benefits, performance management, learning & development, applicant tracking, is preferred. Experience maintaining non-HR related systems also accepted.
• Associates or Bachelors Degree in Human Resources or related field preferred (or equivalent work experience)

ADA Specifications:

• This position requires the ability to remain in a stationary position (standing and/or seated) more than half of the time
• The person in this position may need to move about the corporate office(s) less than half of the time
• The person in this position must be able to maneuver (lift, move, carry, slide, etc.) less than 15lbs
• This position requires the ability to spend all of the time viewing computer monitors

Travel Requirements:

• This position requires 0-10% travel.

PAY RANGE:  $72,000.00 - $87,000.00